Comments on: Why doesn’t Google Ad Words have a phone number? http://www.boldbusinessworks.com/blog-posts/why-doesnt-google-ad-words-have-a-phone-number/ Ideas, Inspiration & Tools to Bring Your Business to the Next Level Thu, 15 Sep 2011 14:55:53 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Danarene http://www.boldbusinessworks.com/blog-posts/why-doesnt-google-ad-words-have-a-phone-number/comment-page-1/#comment-500 Danarene Wed, 14 Apr 2010 19:41:57 +0000 http://boldbusinessworks.com/?p=922#comment-500 Apparently Google is saving thousands of dollars per day by NOT having live telephone operators assist their customers. As you experienced for yourself they send auto responses or suggest you find the answers to your questions on their online forums. Worthless. I've been dealing with fraudulent ad placements and the associated charges because the software they rely on to place ads is faulty since February - it's now April. Fortunately I was able to get the charges reversed via our credit card bank but Google assures us that they will dispute our dispute unless I can legitimize my refusal to pay. I have on numerous occasions but with Google clearly the right hand has no idea what the left hand is doing. I'm threatening them with complaints to the FTC and States Atty General...that ought to shake them out of their - blame the customer - complacency!! Good luck with your own fight against "Don't do Evil Google"! Apparently Google is saving thousands of dollars per day by NOT having live telephone operators assist their customers. As you experienced for yourself they send auto responses or suggest you find the answers to your questions on their online forums. Worthless. I’ve been dealing with fraudulent ad placements and the associated charges because the software they rely on to place ads is faulty since February – it’s now April. Fortunately I was able to get the charges reversed via our credit card bank but Google assures us that they will dispute our dispute unless I can legitimize my refusal to pay. I have on numerous occasions but with Google clearly the right hand has no idea what the left hand is doing. I’m threatening them with complaints to the FTC and States Atty General…that ought to shake them out of their – blame the customer – complacency!!

Good luck with your own fight against “Don’t do Evil Google”!

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