Google AdWords Frustration Part 2

How can there be no live customer support at Google?  After half an hour with my Bank of America credit card rep trying to find a person at Google AdWords to have a conversation about a disputed charge…we’ve ultimately determined they don’t give a hoot about customer service.  Even the corporate headquarters doesn’t have real humans.

The phone numbers Google provided to Bank of America are FRAUDULENT.  How can they get away with that?

As much as I am enjoying “What Would Google Do,” written by my former colleague Jeff Jarvis, I am having a hard time pledging allegiance to a company that seems to be so incredibly arrogant.

So I’m writing them a letter.  Stay tuned for more in this saga.